Business Application Manager

Main Responsibilities

• Manage a team of developers that supports the lifecycle of business applications, including selection, implementation, configuration, customization, integration, and ongoing support.
• Manage a team’s activities and resource allocation using an Agile methodology  
• Collaborate with business stakeholders to understand their high level needs and translate them into functional and technical requirements for application development and enhancement.
• Plan and coordinate application-related projects, including timelines, resources, and deliverables, to ensure successful execution and timely completion.
• Ensure the availability, stability, and performance of business applications by overseeing maintenance activities, troubleshooting issues, and implementing upgrades and patches.
• Ensure data integrity, security, and compliance within business applications, including, access controls, and regulatory requirements.
• Ability to analyze and assess business processes and workflows to identify opportunities for automation, efficiency improvements, and system enhancements.
• Plan and implement change management strategies to facilitate user adoption of new applications or system updates, including communication, training, and user acceptance testing.
• Continuous Improvement: Stay up-to-date with industry trends, emerging technologies, and best practices in business application management, and make recommendations for process and system improvements. 

Education & Experience Required

• Education: A degree in computer science, information systems, business administration, or a related field. Relevant certifications such as Project Management Professional (PMP) or ITIL is beneficial.
• In-depth understanding of information technology concepts, systems, and methodologies. Familiarity with software development lifecycle (SDLC), infrastructure management, compliance and IT service management (ITSM).
• Experience with enterprise resource planning (ERP) systems, customer relationship management (CRM) software. 
• Strong technical knowledge of business applications, databases, integration technologies, and software development methodologies.
• A solid understanding of business processes and workflows, as well as the ability to translate business requirements into technical solutions.
• Excellent interpersonal and communication skills to effectively interact with stakeholders at all levels, including business users, IT teams, and vendors. Ability to work collaboratively in a cross-functional environment.
• In-depth experience with GitLab/Jira/Confluence/MS Office tools.
• Familiarity with project management methodologies, such as Agile or Waterfall.
• Experience in leading and managing a team of application developers, analysts, or support personnel. Strong leadership, mentoring, and coaching skills.
• Ability to adapt to changing business needs, priorities, and technologies. Willingness to learn and explore new applications and technologies as required. 

Decision Making & Supervision

• Work under minimal supervision.
• Make decisions and recommendations requiring analysis and interpretation within established procedures

Working Conditions

• Generally comfortable working conditions.
• Moderate visual concentration in use of video display terminal.
• Must be willing to accept minimal travel to national and international locations.
• Occasional overtime required