Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.
Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.
The company’s state-of-the-art fleet consists of 15 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visit www.telesat.com
Reporting to the Manager, Systems and Service Management, the incumbent provides the technical leadership and specialist expert is required for the operation and support of the corporate cloud-based (Azure) infrastructure and applications. The incumbent’s primary focus is to monitor, maintain, troubleshoot, and enhance corporate cloud compute endpoints and applications which are integral to the day-to-day operation of the company. Secondary activities include operational, day-to-day requests including user account creation/termination, system access requests, resolution of security alerts, and providing second level problem assessment, triage, research, and resolution of incidents and requests for all employees worldwide, and capable of applying technical expertise at the expected level. The incumbent will provide mentorship to the helpdesk team to help improve skills while reducing ticket resolution times. Assist with the creation and publication of end user documentation as new technology is released.
Main Responsibilities
- Responsible for all onboarding/offboarding of SaaS platforms and related application/system support for Lightspeed cloud systems
- Support of all cloud-based/SaaS applications including SSO configuration and user access troubleshooting
- Support of Lightspeed Development Cloud PC environment including patch management, image creation/management, software review and installation, and cost/usage monitoring and reporting.
- Management of all Lightspeed contractor/guest accounts, access, auditing, and tracking
- Assist in the support and operation of Windows and Linux-based assets within the Cloud environment as well as tools and scripts to support operations and management
- Management of cost reporting and optimization
- Support the Platform Engineering team in daily operations of the Telesat MS Azure instances
- Evaluate, deploy, and manage Cloud PC solutions for key lines of business.
- Provide emergency support on incidents as required.
- Perform occasional after-hours maintenance.
- Incident on-call rotation as required.
- Day-to-day operational support.
Education & Experience Required
- Bachelor's degree in technical or engineering field or equivalent practical experience.
- At least 3 years of relevant industry experience with the deployment, management and automation of Cloud-based resources.
- At least 2 years experience in the operation of Cloud and data centre environments.
- Industry certifications such as MCSE, CISSP are a strong asset.
Specialized Knowledge, Skills and Abilities
- Experience in the administration of computer systems such as systems administrator in an operations role.
- Strong understanding and hands on experience in operations and management of public cloud-computing environments like GCP, AWS and Azure.
- Strong understanding and hands on experience in the administration of Linux.
- Understanding of DevOps concepts.
- Experience in the deployment and support of Cloud/remotely based desktops.
- Working technical knowledge of network systems.
- Working technical knowledge of current systems software, protocols andstandards including Active Directory.
- Identity management using Microsoft Identity Manager and Azure AD Connect.
- Solid understanding of the Windows and Linux based endpoints.
- Solid scripting experience (eg.Powershell, Terraform, Ansible).
- Excellent written and oral communication skills.
- Excellent problem-solving skills.
- Strong analytical and troubleshooting skills
- Strong interpersonal and organizational skills.
- Ability to achieve Secret clearance
- Must be well organized and able to grasp system concepts and communicate their applications.
- Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks.
- Ability to manage multiple demands with time related constraints in a fast-paced environment.
- Prioritize and schedule work as necessary to maintain department standards and service level agreements
- Ability to speak effectively before groups of internal employees, communicate technical information, create and deliver presentations and information sessions to both technical and nontechnical personnel.
- Demonstrated experience in applying technical expertise and in-depth evaluation to solve complex problems in own area of expertise.
- Ability to create and maintain documentation and training materials, including KB articles, for technical staff and end-user audiences.
- Bilingualism (English/French) is an asset.
Decision Making & Supervision
- Make decisions and recommendations within established procedures, based on troubleshooting and analysis.
- Manage operating system upgrades.
- Coordination with helpdesk, network/telecom, platform, and security teams.
- Work under minimum supervision.
Working Conditions
- Generally comfortable working conditions with lifting and onsite installations.
- Moderate visual concentration in use of video display terminal.
- Appropriate security clearances required.
- Occasional off-hours support may be required.
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